I am paying here my email exchange with their customer service for all of you to decide. Like other bad reviews, I was also charged for months I was not using the app and was not aware. ;Dear Jessica,I appreciate your response, though I must express my deep disappointment with the decision not to offer a refund for the months during which I was unknowingly charged for a service I did not use.When I first signed up, I was under the impression that I was accessing a limited trial. At no point was it made sufficiently clear that I was entering into a recurring payment arrangement. I understand that terms and conditions may technically support your current policy, but I urge you to consider the spirit of fairness in this situation.I stopped using the app very shortly after my initial access—well before the first renewal—and only later realized I had been continuously charged. Since I have not used the app at all beyond the original trial period, I respectfully ask: what am I being charged for? It is one thing to pay for a service; it is another entirely to be billed for nothing.Surely your system can confirm the absence of activity during the billed period, or you can take my statement in good faith. I believe that most reasonable people would agree that continuing to charge a customer who is not using the service—especially when that customer was not clearly made aware of the recurring nature of the payments—is not only unkind, but also damaging to your company’s reputation.I'm not disputing that there may be legal fine print. I'm appealing to your sense of integrity and customer care. I am asking that you reconsider this decision and issue a refund for the unused months. That gesture would go a long way in restoring trust and demonstrating that you value your users and fairness above technicalities.I hope you will take another look at this situation and respond with understanding.Sincerely,Their reply;Hello, Thank you for your reply. Please take a look at our Terms and Conditions, which state, and I quote: "We follow a no refund policy, unless the product is proven to be faulty. In such cases, User must contact our customer support at ... within 14 days upon purchase and must provide detailed information proving Company’s product fault (with visual proof attached)." Our Terms and Conditions can be found here: our refund policy is covered in section 6. That said, I am not able to issue you a refund.
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