I signed up to the app back in March. I used it for a couple of weeks and then felt that it wasn’t really helpful, so stopped. I forgot that I had signed up to a 6 months service renewal, and without receiving an email to remind me the money would be leaving my account, I wasn’t aware so I couldn’t cancel it. I then seen a payment go out of my bank to a company called Medical Score and was confused as to what it was, after some checking through things and speaking to the bank I realised what it was.I contacted them to request them to cancel my subscription and asked if they could refund me. I was told no, I would not receive a refund and I can either use the app or not. I explained to them the payments leaving me in areas for some utility payments and the refund would help me out a lot, especially in this climat where I have to work two jobs to support myself, I was still told no, they couldn’t do anything. For a company who wants to help people improve their wellbeing, they don’t care about their customers, just taking people’s hard earned money and choosing to not be helpful when they could really make a difference.
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