I strongly advise against downloading this app, if you’re in Australia, it costs $102.99 every six months—which is completely unreasonable and unaffordable. I reached out to customer service feeling embarrassed and vulnerable after my subscription auto-renewed without any warning, which is different from my experience with other paid apps. I take full responsibility for not setting a cancellation reminder when I reached out to Mindway. I explained I’m a single mother and I couldn’t afford the cost and to see whether they could help (even with a partial refund) since I hadn’t had any activity on the app.Their response was upsetting. The first junior support specialist ignored my request and simply confirmed that my subscription had been canceled, but a few days later, I checked my Google Play account, and it was still active! Please beware of this, as I’ve seen other reviews confirming similar experiences. Instead of offering any help, they just sent me the terms and conditions and applicable legal acts to cover themselves. I was genuinely shocked by this reply, especially since this is supposed to be a mental health app “meant to alleviate worries.”I suggest researching your options before making a purchase. There are many other free apps available that can help with overthinking, which I wish I had explored further.
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