I tried to return an item of clothing using the return label generated through the official returns portal. However, multiple service points for the courier refused to accept the parcel because the return label does not register in their system. I visited several locations and received the same response each time: the label is invalid or unrecognized. I have reached out to the company multiple times to resolve this issue but have not received any response. Consequently, I am unable to return the item through no fault of my own. This situation effectively denies my right to return and does not comply with consumer laws, which require retailers to offer a functional and accessible returns process. Overall, a very disappointing experience. I would recommend being cautious if you might need to return an item.
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MINGA LONDON® is an independent brand, born in East London in 2014. We create for those who embrace their weirdness and express themselves without limits. Minga is more than fashion—it’s a movement, a rebellion against the ordinary, a space where you can be unapologetically you.
