I placed an order back in April 2024. The payment was processed, but I never received my items. I've tried contacting support several times and opened a support ticket, but over 10 days later, there's still no reply. Their help page states my order should have been delivered long ago, but nothing has arrived. Very disappointing experience—no communication, no delivery, and no support. I'm now trying to initiate a chargeback with my bank.
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