I purchased a phone from the website where there were advertising "shipping in 3-5 days." After waiting through the holidays and hearing nothing I requested a refund and to cancel my order. They were extremely slow at responding and initially claimed they never charged me. Once I provided evidence I had been charged they said the refund would process in 7-14 days. After waiting 14 days I followed up and they said they had actually just put the refund through and to wait more. After a few more weeks I still had no refund and they asked me to just keep waiting. I ended up having to dispute the charge with my bank and get my refund that way.
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