Review Time
I purchased a phone from the website where there were advertising "shipping in 3-5 days." After waiting through the holidays and hearing nothing I requested a refund and to cancel my order. They were extremely slow at responding and initially claimed they never charged me. Once I provided evidence I had been charged they said the refund would process in 7-14 days. After waiting 14 days I followed up and they said they had actually just put the refund through and to wait more. After a few more weeks I still had no refund and they asked me to just keep waiting. I ended up having to dispute the charge with my bank and get my refund that way.
They take your money immediately and never ship the product. I've been waiting for over a month. They promised to ship on 3 different dates and lied every single time.When I finally asked for a refund, they refused, claiming the order is processing. The ONLY way to get your money back is to file a credit card chargeback. Do not wait for their email. File a dispute with your bank immediately, or you will lose your money.
This appears to be a scam. The customer service after purchase is very poor.To receive any updates on your order, you are required to download an app. Once the app is installed, you are repeatedly prompted to purchase the phone again.The support team provides expectations and dates and claims that the order has already been processed, but there are no actual updates regarding the delivery.The last communication stated that the phone is already with a third party and that I am therefore not entitled to a full refund. However, I received no information about the shipping process at any point. This is extremely disappointing.
Similar to the other reviews, customer service states each week the order will ship and it never ships. From the mention that products will ship within 3-5 business days on the website to the inaccurate information from customer service, my experience has been terrible and I fear I have been frauded.
Update 2 - returned because it didn't work with Mint Mobile. Still one of my favorite tech products I've owned for going directly against the grain of modern tech in a way that significantly benefitted my mental health, so if it works with your carrier, go for it (or use their plan, it's pretty cheap, I just didn't want to switch :P)Updated from 1 star because my unit was finally delivered, and the product itself is 5 stars for sure IMO.Many of the negative experiences shared here happened because of updates not being finished or poor management in late 2025 & early 2026. The product keeps getting new updates, and management has changed, so hopefully your experience will be better than mine and we'll start to get more positive experiences & then positive reviews, since this company absolutely deserves to succeed.==========Minimal Company Feedback - if anyone there reads these (Consumer Review Below): - Just communicate! This is CRUCIAL, since if I had just been given updates as to why my product didn't ship for a month and a half, I would have had a much better experience. Surely it's not that hard to draft a single email to send out to everyone with outstanding orders to tell them what's going on - Tell people the product ships from Hong Kong & takes longer than a US-based delivery might - Don't use GoFo for last-mile delivery. No one likes GoFo, they're unreliable and add unnecessary stress to the delivery experience.==========CONSUMERS:Now, for everyone else:TL;DR: I wish everyone I knew had a phone like this. So many people waste so much time scrolling through meaningless content rather than producing any ideas, content, projects, side hustles, etc. themselves. The Minimal Phone helps you take your time and attention back from Big Media so you can use it how you actually want.Full Review: - Nothing else on the market compares to the functionality of this phone while also reducing your blue light intake & doom scroll time-wasting. - It's actually painful to watch videos on, so if TikTok, Instagram, or YouTube is taking up hours out of your week but you still have other smartphone apps you need, this could be the phone for you. - It literally does anything you need in a phone. My State Farm app can still track my drives for my driver discount, I can use remote climate control on my Nissan LEAF, online banking is a virtually identical experience. You really won't miss too much. - The one downside is that some apps/websites are not designed for the aspect ratio of the screen, so I have poorly-designed apps I use daily that get cut off, but for the most part they're still usable - With that, KNOW what you're getting into before you buy. This is not a phone to get for novelty's sake, because the novelty wears off after a few days. This is a device meant for people who want to live their life intentionally, and do more in the real world.If you're okay with a little bit of uncertainty on the delivery window (hopefully that will be fixed soon), and know why you're buying this phone, I'd say go for it. I believe it's definitely worthwhile.==========Original Review:The Minimal Company appears to be a uniquely poorly run company, and could use some serious business consulting if they want to stay afloat, which I hope they do. I truly love the concept and would love to see it stay alive.Here are my bullet points from my experience so far (will edit as things progress):- Customer service is slow and unhelpful. You'd better ask some specific questions if you want answers on your order status.- Despite claims that they "now have inventory in stock" and aren't waiting on an order like they were for pre-orders, their 3-5 days until shipping has turned into 30+ days (blatant FTC violation btw)- Absolutely no proactive communication about order delays or anythingNo comments on the product itself, since I still haven't received mine. When I tried to cancel, they said it had been shipped, but no tracking number or delivery estimate. We'll see if it actually ever shipped or not, but I'm assuming I've just said goodbye to my $500 for good
Like so many others who left reviews, they took my money and promised always to ship the phone in a week, week after week. Finally they just stopped responding. Tried to get a refund but they claimed they “couldn’t do it because the item was about to ship.” That was an obvious lie. It never shipped. Had to dispute the transaction with my card company to get my money back. This is a fraudulent company engaged in a criminal enterprise.
I purchased a phone from the website where there were advertising "shipping in 3-5 days." After waiting through the holidays and hearing nothing I requested a refund and to cancel my order. They were extremely slow at responding and initially claimed they never charged me. Once I provided evidence I had been charged they said the refund would process in 7-14 days. After waiting 14 days I followed up and they said they had actually just put the refund through and to wait more. After a few more weeks I still had no refund and they asked me to just keep waiting. I ended up having to dispute the charge with my bank and get my refund that way.
Undelivered order, refusal to issue refundI placed an order (#12223) more than a month ago. The product was never delivered, and no tracking number or proof of shipment was ever provided.Customer support initially promised that a tracking number would be sent within 1–2 days, but this never happened. After that, they stopped responding entirely.When I formally requested a refund, the company replied that they “cannot process refunds due to an internal system error” and instructed me to file a chargeback with my bank instead. This is unacceptable and highly concerning. Internal technical issues are not a valid reason to refuse a refund for undelivered goods.At the same time, they continue sending marketing emails advertising “fast delivery” and encouraging new orders, despite failing to fulfill existing ones.Based on my experience, this appears to be either grossly incompetent operations or deceptive business practices. I strongly advise others to be cautious and avoid ordering until this company demonstrates that it can actually deliver products and honor refunds.
Absolute scam. Device never shipped, no responses to a request for cancellation, just took my money and ran - also booted me out of the Discord server when I raised an issue. The founders of this company are a total joke and have no idea what they’re doing - avoid unless you want to lose your money. I have reported them to my bank’s fraud division.
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