Update 2 - returned because it didn't work with Mint Mobile. Still one of my favorite tech products I've owned for going directly against the grain of modern tech in a way that significantly benefitted my mental health, so if it works with your carrier, go for it (or use their plan, it's pretty cheap, I just didn't want to switch :P)Updated from 1 star because my unit was finally delivered, and the product itself is 5 stars for sure IMO.Many of the negative experiences shared here happened because of updates not being finished or poor management in late 2025 & early 2026. The product keeps getting new updates, and management has changed, so hopefully your experience will be better than mine and we'll start to get more positive experiences & then positive reviews, since this company absolutely deserves to succeed.==========Minimal Company Feedback - if anyone there reads these (Consumer Review Below): - Just communicate! This is CRUCIAL, since if I had just been given updates as to why my product didn't ship for a month and a half, I would have had a much better experience. Surely it's not that hard to draft a single email to send out to everyone with outstanding orders to tell them what's going on - Tell people the product ships from Hong Kong & takes longer than a US-based delivery might - Don't use GoFo for last-mile delivery. No one likes GoFo, they're unreliable and add unnecessary stress to the delivery experience.==========CONSUMERS:Now, for everyone else:TL;DR: I wish everyone I knew had a phone like this. So many people waste so much time scrolling through meaningless content rather than producing any ideas, content, projects, side hustles, etc. themselves. The Minimal Phone helps you take your time and attention back from Big Media so you can use it how you actually want.Full Review: - Nothing else on the market compares to the functionality of this phone while also reducing your blue light intake & doom scroll time-wasting. - It's actually painful to watch videos on, so if TikTok, Instagram, or YouTube is taking up hours out of your week but you still have other smartphone apps you need, this could be the phone for you. - It literally does anything you need in a phone. My State Farm app can still track my drives for my driver discount, I can use remote climate control on my Nissan LEAF, online banking is a virtually identical experience. You really won't miss too much. - The one downside is that some apps/websites are not designed for the aspect ratio of the screen, so I have poorly-designed apps I use daily that get cut off, but for the most part they're still usable - With that, KNOW what you're getting into before you buy. This is not a phone to get for novelty's sake, because the novelty wears off after a few days. This is a device meant for people who want to live their life intentionally, and do more in the real world.If you're okay with a little bit of uncertainty on the delivery window (hopefully that will be fixed soon), and know why you're buying this phone, I'd say go for it. I believe it's definitely worthwhile.==========Original Review:The Minimal Company appears to be a uniquely poorly run company, and could use some serious business consulting if they want to stay afloat, which I hope they do. I truly love the concept and would love to see it stay alive.Here are my bullet points from my experience so far (will edit as things progress):- Customer service is slow and unhelpful. You'd better ask some specific questions if you want answers on your order status.- Despite claims that they "now have inventory in stock" and aren't waiting on an order like they were for pre-orders, their 3-5 days until shipping has turned into 30+ days (blatant FTC violation btw)- Absolutely no proactive communication about order delays or anythingNo comments on the product itself, since I still haven't received mine. When I tried to cancel, they said it had been shipped, but no tracking number or delivery estimate. We'll see if it actually ever shipped or not, but I'm assuming I've just said goodbye to my $500 for good
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