I purchased a pocket bike on 2/27/23 for a birthday gift needed by 3/18. Their website claims delivery takes about 5 days. Now, 17 days later, I still have no product. It seems the shipping service lost my package, and while I understand that these things happen, their response was inadequate. They told me to wait for the package to be traced, which I agreed to. However, they now expect me to wait another week, and the birthday is just days away. They suggested I call the shipping service myself. This is unacceptable customer service; I shouldn't have to deal with this inconvenience, especially after being charged for a product I don’t have. At the very least, they should be tracking it or sending me a replacement, but they refuse. I told them I want a refund. Bad experience, and I do not recommend them.
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Pocket Bikes, Pocket Bike Parts, Mini Bikes and Mini Motorcycles on sale at MiniPocketRockets. Free Shipping on pocket bike parts. Call 1-888-MPR-BIKES.
