I purchased a Plush soft toy online from Miniso Melbourne, Australia. The item sent to me was covered in a grease like substance that will not wipe off. I contacted their customer service department and was offered a vague apology and then was advised to "put it in the wash or wipe it with a damp cloth". No offer of a refund or to have another item sent to me as a replacement. They sold me a dirty, used looking soft toy and then expected me to simply wash it! I told them this was not good enough at all and now they will not return my calls or respond to my emails. Terrible customer service and I will never buy from this business again. Avoid at all costs.
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Miniso, stylized as MINISO, is a Chinese low-cost retailer and variety store chain that specializes in household and consumer goods including cosmetics, stationery, toys, and kitchenware.
