I have had a payment demand today for a ticket for which the original notice was never received. This may have been because the post service failed to deliver or, most likely, because they never sent one in the first place. The alleged contravention was a £60 increasing to £100 after 14 days, then increasing to £155. I run a fleet of over 250 vehicles and all parking and speeding offences are always dealt with within 3 days, usually the same day as they are received.There is no right of appeal given as it is over 28 days from, when they claim to have sent the original charge. The website states they are unable to discuss parking charges over the telephone and there is no other way of contacting them, the email address given states that they are unable to assist with PCN's already issued. Following the appeal links, it is rejected as over the time limit.If one of our drivers has made a contravention, we will always pay, but surely we can expect a fair service and some reasonable communication channels to be in place.Overall, this is a thoroughly unprofessional service by an apparently unscrupulous company.
Claim your business profile now and gain access to all features and respond to customer reviews.
