I am writing this review regarding service provided by MINT under a Samsung warranty repair contract. This experience has demonstrated a complete lack of professionalism and accountability.The Issue: My Samsung dishwasher repair process spanned over two months. After a severe delay caused by an initial incorrect diagnosis from a MINT engineer, a second visit was scheduled on November 24th to finally replace the faulty inlet hose.During this replacement, the MINT engineer damaged internal components of my appliance, specifically resulting in the bottom tray being misaligned and fouling the water sprinkler. The engineer noted this damage before leaving, confirming new parts were needed.I was shocked when MINT subsequently contacted me to inform me that I would be charged for the parts damaged by their own engineer.This service is disgraceful. Not only did I face weeks of waiting and incorrect diagnosis (which I had to pay a third party to correct), but MINT is now trying to make me pay for their employee's poor workmanship and damage.I expect MINT to:Acknowledge and pay for the cost of all parts damaged during their engineer's visit.Assign a senior, expert engineer to finalize the repair on priority.I strongly recommend caution when dealing with this service provider. They fail to take responsibility for their errors.
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