Review Time
There are a few bad reviews on here, but I must say having used Mint twice now to repair TVs, my experience has been fantastic. Tino M. Was great at his communication and kept me updated with all the options.
The two Samsung repairmen that arrived at my property did so promptly, worked with speed and efficiency, and even fixed an additional problem unrelated to the repair regarding the communication between my soundbar and the Samsung TV. Also provided some good advice on how to operate the TV.
As I said, how I've now used Mint twice without a problem, so would definitely recommend for Samsung TV repairs!
There are a few bad reviews on here, but I must say having used Mint twice now to repair TVs, my experience has been fantastic. Tino M. Was great at his communication and kept me updated with all the options.The two Samsung repairmen that arrived at my property did so promptly, worked with speed and efficiency, and even fixed an additional problem unrelated to the repair regarding the communication between my soundbar and the Samsung TV. Also provided some good advice on how to operate the TV.As I said, how I've now used Mint twice without a problem, so would definitely recommend for Samsung TV repairs!
What a diabolical company to deal with, this is supposed to be an approved repair centre for a major electronics manufacturer?. It took me 5 attempts over 3 days to try and speak to someone (I was referred by samsung) and after spending something like 90mins on hold I still didn't get to speak to anyone. So I tried filling out an online form, I eventually got a call 3 days later, but just wanting info, which I couldn't supply as I wasn't at home. So when I got in, I sent the required info via email (as requested). However still no response, so I called again eventually getting to speak to someone, who told me I need a new 65"screen for my tv at an horrendous cost of £1400.00, and bearing in mind my screen was not cracked or damaged, so I asked how they could justify and say it needed a new screen when the havnt even been to look at it??.I was given a blunt response in a "take it, or leave it, scenario. Diabolical company not helpful at all, and not willing to come and checkout my tv fault.So in summary "Don't bother with this useless, and expensive company, that don't even like answering the phone, and don't waste your money on a samsung tv.
Absolutely terrible service. Could not replicate a fault (looking at the screen flicker on low backlight) despite TV being on test for 2 days but how their engineer could clearly see it and report the issue when picking up the TV from my house is beyond me!The customer service is terrible as I’ve had to call them nearly every day this week to get an update and only when last chased I was told TV has no fault and will be returned. Despite numerous video evidence sent to them and their own engineer witnessing the faulty flickering screen! Still no where further with this repair even though they have replaced the screen once already!
I am writing this review regarding service provided by MINT under a Samsung warranty repair contract. This experience has demonstrated a complete lack of professionalism and accountability.The Issue: My Samsung dishwasher repair process spanned over two months. After a severe delay caused by an initial incorrect diagnosis from a MINT engineer, a second visit was scheduled on November 24th to finally replace the faulty inlet hose.During this replacement, the MINT engineer damaged internal components of my appliance, specifically resulting in the bottom tray being misaligned and fouling the water sprinkler. The engineer noted this damage before leaving, confirming new parts were needed.I was shocked when MINT subsequently contacted me to inform me that I would be charged for the parts damaged by their own engineer.This service is disgraceful. Not only did I face weeks of waiting and incorrect diagnosis (which I had to pay a third party to correct), but MINT is now trying to make me pay for their employee's poor workmanship and damage.I expect MINT to:Acknowledge and pay for the cost of all parts damaged during their engineer's visit.Assign a senior, expert engineer to finalize the repair on priority.I strongly recommend caution when dealing with this service provider. They fail to take responsibility for their errors.
4 visits. The fridge and freezer worked worse after first visit. Dents left in door hand, tools not at hand to complete job, so required more visits. No fridge for 5 weeks, and freezer working badly. Shocked Samsung is using this company.
Excellent service repairing my Samsung washing machine under warranty.A small wait for an appointment but the staff called me when a sooner appointments became available. Their engineer (Nigel) was professional and immediately identified the problem & solution. The parts were ordered quickly and fitted the same week. The actual repair (replacing the drum & more) took less than 1 hour.
My new TV needed a repair which was still under guarantee, my supplier arranged for Mint to collect, repair and return. This was done efficiently. Pleased to be sent a tracking e mail from them so I could monitor the collection and return time. George was polite and checked the problem before he dismantled the TV and packaged it up securely. It was nice to have the same employee (George) return it to me within 4 working days in working order. Happy to recommend Mint.
I have a warranty with Samsung for a larder fridge which was reported faulty 6 October and then contracted to Mint. Mint have taken 4 visits to NOT fix the machine and are insisting on yet another visit.We are a family of 4 adults who have had no fridge for virtually all of October and between Mint and Samsung they keep pushing the ultimate requirement of a replacement fridge out.When we ultimately replace the fridge it won't be Samsung and I would recommend NOT to buy their products
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