Booked a service for my Samsung Fridge nearly two weeks ago. Insisted on payment in advance. Was booked in yesterday. Never arrived. No emails, voicemails, texts etc. Called today on the phone - after 15 minutes on hold, an automated message told me to call back later and disconnected me! Eventually got hold of someone who was very rude and unhelpful. They claimed that they Engineer had visited. To be fair they have sent me a picture of my house - so the Engineer was there yesterday. But he did not ring my Ring Doorbell!! They claim he tried to call my phone, but if he did, he didn't leave a voicemail or text or email! Nothing! I guess I was meant to be psychic? Now can't get the fridge fixed until January - even though I first called them on December 4th. Not sure I've had service quite this bad in a long time! Samsung are damaging their own reputation by working with Mint to be quite honest.
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