2 failed appointments and on the third appointment the engineer scratched my 6 week old cooker hood in numerous places and when I pointed this out he denied it. I then showed him a video I took of the cooker hood before the appointment and he was apologetic and advised the damaged cooker hood base would be replaced. He also scuffed the walls where he worked on it.Next comes dealing with Mint. Gutter level customer service is ingrained here. They said they would come back within 3 days, but didn’t. They then said it would take a further 3 days and when I chased they said they couldn’t give me a timescale and the manager and director won’t speak to me. I have spent hours complaining to Samsung, it was escalated to the highest level president complaints at Samsung and Mint then denied causing any damage to the cooker hood or my walls.Samsung have made Mint replace the cooker hood because I had a video showing it in perfect condition before the appointment. But Mint wouldn’t repair the damage to my wall as I had no evidence. Samsung have therefore covered the cost of the damage to my wall.Before allowing these cowboys in to your home, photograph and video everything. There are other reviews of them denying damage to property.Mint are an utter disgrace and Samsung should be ashamed at allowing these cowboys to service their warranty.
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