I ordered 4 rings from Mint & Lily. The rings are described as suitable for every day wear and promise to not lose their finish and luster. After 4 days of wear the finish began to come off EVERY ring. I contacted customer service and they admitted that shouldn't happen and it was a defect during production. Initially, the customer service was responsive, but when I asked for a refund instead of credit for more poor product that was when the company became purposefully difficult in providing resolution. It started with being ghosted by them, until I used a different email address and left product reviews. Then began a process of over 3 weeks and more than 40 emails without a resolution. We finally reached a place where they would give me a refund for the non-personalized items and a credit for the personalized item. But then the returns page wouldn't work and I was blocked from submitting the return. I sent screenshots of the issue to customer service who then stated they would email me my return label. The return label never arrived despite them "attempting" to do so twice, while I was unable to get me return label I was able to receive 10 emails a day from them about new products and discounts. I am still emailing them daily trying to get a return label and hopefully my money back. Additionally, the Make-It-Right code they provided me with didn't work either so I still haven't received credit for the personalized item either. The company states it offers hassle free returns but the truth is far from it. They are purposefully difficult in their return policy because the company's preference is to flog off more defective product rather than return your funds. I wouldn't recommend this company to anyone; the product is poor and fails to live up to its promises and the customer service is abysmal.
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