I switched from Verizon to Mint Mobile over a year ago for better value, and while the network hasn’t been perfect, it’s been good overall. Calls generally work fine and day-to-day service has been acceptable, which is why this whole situation has been so frustrating.
Since October 30, 2025, I’ve been unable to purchase a replacement phone as an existing customer due to what appears to be a checkout issue on Mint’s website. Every attempt to buy a device-only phone fails during checkout and the order gets auto-canceled or auto-refunded. I’ve tried multiple browsers, multiple payment methods (credit cards and PayPal), and confirmed with my bank that nothing is being declined. The problem is clearly on Mint’s side.
I’ve spent well over 12 hours on calls and chats with support, including Level 2 and internal escalation. I was promised a callback that never happened, and I’ve been given different explanations depending on who I talked to, including being told it was just an address issue, which doesn’t line up with the later failed orders using correct information.
Because Mint won’t allow me to complete the purchase at the advertised sale price, I’m now stuck using an older phone that doesn’t support 5G. That has directly hurt my coverage and reliability where I live, and it shouldn’t be this hard to simply replace a phone.
I’ve filed FCC and BBB complaints, but I’d still rather just hear from someone at Mint who has the authority to actually fix this. I chose Mint over Verizon for a reason, and I want to stay — but customer service and purchasing need serious improvement.
Update: Mint Mobile responded publicly asking me to call customer service again. I’ve already spent over 12 hours on calls with that same number, including Level 2 support and internal escalation, without resolution. Redirecting me back to the same support loop does not address the issue. I’m still waiting for contact from someone with the authority to resolve the existing-customer checkout block.
Claim your business profile now and gain access to all features and respond to customer reviews.
Mint Mobile has everything you need in a wireless plan ( and we nixed everything you don't). We took out the stores and salespeople by going online-only, so we can pass big bulk savings on to you with premium wireless starting at $15/mo. Not on Mint? Check yourself before you wreck your wallet.
If your Mint Mobile experience is anything less than fantastic, hit us up so we can make it right.
Not feeling chatty? Send us a message us on Facebook @mintmobilewireless or Twitter @mintmobilecares. Our Customer Care hours are Monday - Sunday from 5am-7pm PST at 800-683-7392. We love getting your feedback so we can keep making our service even more fantastic - so don't be shy. See more
