I had a very poor experience with Mint Mobile customer service. In the process of changing phones, they managed to disconnect the old phone and not connect the new one. Seemed like a easy fix; it was never fixed. Over a week of trying to get help, I spent many hours fighting my way through AI and long waits for customer service. Most of the reps were friendly, but none could help. Writing "a ticket" didn't get me to anyone who could help. 2 Missed deadlines to call me back (I had to sit around my son's house since I had no phone). Finally, I was told that my account would be blocked for 30 days. When I told the rep that this was unacceptable, he hung up on me! Now with U.S. Mobile, so far so good! When my phone worked, I got adequate, though no great, coverage through Mint Mobile in the SF Bay Area. Had they made an effort to help me, I probably would have stayed with them.
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Mint Mobile has everything you need in a wireless plan ( and we nixed everything you don't). We took out the stores and salespeople by going online-only, so we can pass big bulk savings on to you with premium wireless starting at $15/mo. Not on Mint? Check yourself before you wreck your wallet.
If your Mint Mobile experience is anything less than fantastic, hit us up so we can make it right.
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