Minto owns many properties in Ottawa and the surrounding areas, entire neighbourhoods are owned by Minto and there is always more homes being built by them. I have rented with Minto for close to 10 years in apartments and town-homes. My personal experience renting with them has been horrendous. Over the years they have closed rental offices and shifted those responsibilities onto other offices, this has resulted in very poor customer service. Phone calls are ignored and messages are forgotten, emails are also ignored, and a new RentCafe website feature for reporting issues has similarly been ignored. My tickets are left to collect dust and are eventually cancelled without a response from the Minto staff. Myself and my neighbours find the only way to get into contact reliably with the rental office is to drive the 15 minutes to the rental office that is still open, which is hard to do for those that work or do not own cars. I'd like to stress that my issues are not complicated. I sent in a request for a new parking space, or for mold growing in the bathroom, or for squirrels nesting in the attic. These are not complicated requests, but each email, phone call or support ticket only progressed when stopping into the office in person.Friends that worked for Minto on the construction side of things were worried about the corners being cut and the environment made them leave as soon as they were able. In the property maintenance department they were told that their job is "not to fix the problem, but to make the problem go away". This usually results in a denial of parts ordering and an insistence that appliances should be repaired as best they can without spending actual money on maintenance. Similar to the construction end, the friends I had in property maintenance have moved on to other companies as things got worse.Speaking with pest control contractors and snow removal contractors about poor service these last few years, they admitted that Minto has been behind on payments and were difficult to deal with. When the pay came in they sprung to work, but they saw no point in providing a quality service if they had to spend just as much time hounding Minto for payment. It's hard to blame them when I've experienced the same issues from my end.Minto's quality has been quickly eroding, and the competent people that work there are leaving, or are being overwhelmed as positions are vacated with no hope of reinforcements. Though it will be quite expensive to start a new rental agreement elsewhere, it may be necessary for me as maintenance and administration issues pile up.
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