mintsoft.co.uk

If you send large volumes this might not be for you

edit: In response to their feedback I have an active account for the next 10 months if anyone would like to trial the active account to see if it's suitable for you, contact me directly and I will run through the limitations of the software remotely. It might help you to make a decision that is financially viable for your business. After being with another provider for over 10 years, I began looking for alternatives due to rising costs. I came across Mintsoft (part of The Access Group) and, influenced by the positive reviews, decided to sign up. Unfortunately, my experience did not meet expectations.It took several weeks of follow-ups before I received a response from the team. While the demo presented well, this didn’t reflect the actual usability of the system. On a positive note, the onboarding team — especially Ross — were extremely helpful and knowledgeable, and did their best to support me.However, once issues arose, it became clear that the platform was not well-suited for businesses handling higher volumes (50–60+ orders daily). Key features such as invoice customisation and search functionality were too limited for my operational needs, I hoped they could add options to their own software but they didn't present this type of fix.After only managing to process one order, I decided the software wouldn’t be viable for my business. I had already paid for two months, and despite communicating my concerns early, I was informed I would still be liable for the full annual fee. While there was some understanding from the team, there was no flexibility or goodwill shown — something that can be quite damaging for small businesses.Ultimately, I took a chance, and it didn’t work out. If this helps others make a more informed decision, then at least something good can come from it.

Date of experience: Aug 07, 2025