Review Time
Considering the size of Access Group I was expecting Mintsoft to be a polished system, but since onboarding we've faced constant bugs and issues with the platform for which we've had to have a constant back and forth with support. Several of the first line support agents are particularly unempathetic towards the operational issues that bugs with Mintsoft cause and I've had to raise the same issues several times before it's been escalated to be fixed. This means it can take weeks before quite simple issues are resolved.
The onboarding experience was absolutely excellent and truly enjoyable from start to finish. The entire onboarding team was fantastic, and I would especially like to give a big thank you to Larisa for her exceptional support.
Larisa was incredibly knowledgeable, approachable, and always willing to go the extra mile. She patiently guided me through every question I had and made the whole process feel smooth and effortless. Thanks to her support, setting up our Mintsoft system was not only efficient but also a genuinely positive experience.
The onboarding experience was absolutely excellent and truly enjoyable from start to finish. The entire onboarding team was fantastic, and I would especially like to give a big thank you to Larisa for her exceptional support.Larisa was incredibly knowledgeable, approachable, and always willing to go the extra mile. She patiently guided me through every question I had and made the whole process feel smooth and effortless. Thanks to her support, setting up our Mintsoft system was not only efficient but also a genuinely positive experience.
Mintsoft is a great product - we have just started using it so we're in the beginning stages and a lot to learn but we can see already the benefits and how it will help us going forward.Larisa Berzava has been unbelievably helpful. Whenever I have sent an email asking for help (and there have been several!!) she has always got back so quickly with her advice and help. She has ALWAYS solved my problems and I honestly wouldn't have been able to navigate Mintsoft without her - she is amazing and deserves lots of credit. Always so very kind and helpful - she deserves a huge amount of praise! Thank you so, so, so much Larisa
Have had a great experience with Mintsoft. Cant really go wrong. Its easy to set up and you get same day responses to any issues. Had great help with my recent enquiries with Luke, who has been extremely helpful. Luke has been instrumental in fixing an issue i was having recently.
So much support and extremely helpful staff came along with the package. Questions answered in minutes and helped us set up with the system every step of the way . Couldnt recommend them more if I could. No questions was silly and the training offered helped us very quickly learn how to utilise the software internally .
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Access Mintsoft is a cloud-based order management system (OMS), warehouse management system (WMS), and multichannel integration solution.
Mintsoft helps 3PLs, warehouses and online retailers put their business at the forefront and stay ahead of competition. Welcome to the technology revolution.
