We adopted Mintsoft roughly 8 months ago to manage a large portfolio of products for our 3PL customers and have been extremely pleased with our decision. The support from day one has been excellent, there is an onboarding process with the team which can take several weeks if you are not familiar with these products, as the team will look to setup the product for you, but if you are able, I recommend trouble shooting your way through the setup and learning the product via the excellent documented support portal on offer, this will greatly reduce the onboarding process and help you to learn the product quickly. As for the product, we find it covers all of our requirements for warehouse inventory management, and much more. The highlight for us is the customer client self-serving functionality, which allows your 3PL customers to have access to as little or as much as you choose, for example staging orders, ASN's, or product maintenance. This has greatly reduced our internal admin duties and increased our productivity. If your current system does not allow for self-serving, Mintsoft would be a great upgrade. While we don't use any of Mintsoft's vast ecommerce & accounting integrations, yet, we have setup some integrated connections to Unleashed for manufacturing, which we found simple enough to setup and extremely useful, and once again cutting down administrative duties significantly. As for on-going customer support, the team have you covered. We have lodged several support tickets via their portal, and the response has always been within 24 hours, and in every case, the team has worked on the issue until resolved or you are satisfied. If your issue is functionality specific to your needs, and not currently available on Mintsoft, you can suggest changes via the idea's portal for the developers or talk to your account rep about the possibility for paid development.All in all, we are extremely pleased with our decision to go with Mintsoft over the many other options available.
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Access Mintsoft is a cloud-based order management system (OMS), warehouse management system (WMS), and multichannel integration solution.
Mintsoft helps 3PLs, warehouses and online retailers put their business at the forefront and stay ahead of competition. Welcome to the technology revolution.
