mintvelvet.com

3.7
3.7 Based on 36 reviews

...

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Colette
Bad customer service no response

I have bought from this company since the beginning. Recently I have noticed that on a number of occasions I have seen something I like on the website then when you flick through the pictures of the item it is different in different pictures. Different cuffs or not the same ruffles on one picture to the next. I have queried this twice with them but customer services can not be bothered to answer. You just don’t know what you will receive, will it have white cuffs or not, will it have four ruffles on the sleeve or two, the pictures on the website should match. I have asked about a certain shirt which had white collar and cuffs then in another picture it doesn’t it has no cuffs. They have now changed it online but could not be bothered to answer my message which was sent 6 days ago. The quality and cut has changed on their items, haven’t kept anything I have ordered recently apart from some jeans. The customer service used to be great, I just don’t understand their thinking.

1
Date of experience: Jan 08, 2026

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