Review Time
I have mod to severe ME there I am unable to do long shopping trips so they have a “Try before you buy” system that allowed me to order items try them on then take 5 days to decide before either returning them or paying for them. This is great for anybody housebound or similar.
Julie was absolutely lovely and so helpful during my recent visit to Mint Velvet in Union Square. She took the time to really listen, offered thoughtful advice without any pressure, and made the whole experience feel relaxed and enjoyable. Her friendly, genuine approach made a real difference — thank you, Julie
I have mod to severe ME there I am unable to do long shopping trips so they have a “Try before you buy” system that allowed me to order items try them on then take 5 days to decide before either returning them or paying for them. This is great for anybody housebound or similar.
I have been a customer of MV for years, always finding their products that bit different and often really beautiful. However more and more recently I have found their products don't live up to my expectations in terms of quality and finish and increasingly find them overpriced for what you get for your money. I will continue to buy however will seek out offers before I buy.Five stars for customer services that are excellent and returns are always processed without delays!
Lovely cream dress bought for £130 but thick material like a sponge meant it was impossible to wash! Label stated handwashing but too heavy to spin in machine therefore dress was soaking & dripped everywhere. Contacted customer services & they recommended not to spin else would damage dress but instead lay wet dress between 2 towels to dry in the bath tub! Dress did dry after 3 days which is quite an onerous process.MV have thankfully offered a full refund if I return so I will be returning the dress as just not practical.
Order 17434643First purchase. Bought two pairs of shoes, one pair in size 5 and one in size 6 as I didn’t know how MV sizing went. Tried on my usual size 6 and they were huge like boats! Unfortunately I couldn’t try on the size 5 as they’d sent two right feet, one size 5 and one sized 6. Won’t be ordering a replacement or ordering from them again. Looking at the reviews I’m worried whether I will get a refund of they will take more money? 😞
Order 17434643First purchase. Bought two pairs of shoes, one pair in size 5 and one in size 6 as I didn’t know how MV sizing went. Tried on my usual size 6 and they were huge like boats! Unfortunately I couldn’t try on the size 5 as they’d sent two right feet, one size 5 and one sized 6. Won’t be ordering a replacement or ordering from them again. Looking at the reviews I’m worried whether I will get a refund of they will take more money? 😞
I love love love Mint Velvet! The design and quality is fantastic! I’ve recently had to return an item that was the wrong size and the customer service was second to none - nothing was too much trouble and emails were replied to extremely promptly. Niamh is amazing!!! Thank you!!
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