In early May 2025, I purchased an item via Miravia. The item received was counterfeit. I initiated a return, shipping the item back precisely as it arrived – in a plastic courier bag. Four days later, the seller rejected my return, claiming I had damaged the item prior to shipment. They provided photographic evidence of a similar item in a box, which is a fabrication given my parcel arrived and was returned in a plastic courier bag.Despite numerous attempts over the past 30 days to resolve this issue with Miravia customer service (via chat and phone), I have not received a €30 refund nor has the seller returned the purchased item. Miravia's failure to intervene effectively supports the seller's retention of my funds without providing the goods I paid for. This situation constitutes a potential breach of contract and, in essence, theft by deception.
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