To begin with the customer care response was wonderful. Questions answered quickly and our samples arrived within a few days. We ordered two mirrors 37x40 with a beautiful frame. The mirrors were shipped and received within about a week. We were so excited to have received so that our Master Bathroom remodel would be complete. Unfortunately, one of the mirrors was received shattered. These mirrors were received on a late Saturday afternoon. We did not see the UPS delivery person and no request for signature was required. We brought them in after dinner but waited to open on Sunday. I reported the damage immediately per their policy of within two days of receipt. It is now Tuesdsay evening and I have had no response. I have sent emails, left voicemail and requested call back...nothing. I hope that tomorrow will yield a better result; however, I am concerned that I will be told they didn't receive the notification within the alotted time frame and we will be out one mirror. Up until this point I would have given a 5-star review and quickly told everyone just how beautiful the workmanship is and praised their customer care. At this point, I can't . I will happily update my review if this matter is addressed and we have a favorable result. Am I wrong to think that if I'm required to report damage within two days of receipt that I should expect acknowledgement of claim? I do think the company does awesome work. The mirrors are expertly made.
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Buy the exact size you need for a framed mirror to brighten up your home or interior design project. All of MirrorLot mirrors are custom built and framed by a team with over 30 years of experience. These large custom framed mirrors can be used as bathroom mirrors, decorative mirrors, floor mirrors, full length dressing mirrors, entry mirrors, fireplace mirrors, modern & contemporary mirrors, or just as a huge leaning wall mirror.See more
