Review Time
I placed an order for a mirror on 12/6 and didn't receive any updates for 10 days. After reaching out, I was assured of a prompt response regarding the status. However, I am still waiting… they also ignored my second message requesting the follow-up they promised. The claim of shipping within 5-7 business days seems untrustworthy.
This experience was fantastic from start to finish. They were responsive to emails and specific questions. The custom table was able to be bumped up in production in order to accommodate us as well. Be prepared for a massive box to arrive! But the shipping box was constructed intentionally and our custom table was delivered with no defects or even a scratch. We needed an unusual height for the table - 33 in high - and the measurement and table is spot on perfect. It's great and is the centerpiece of our kitchen and banquette area.
Good customer service. I have ordered five or six mirrors from Mirror Lot with out incident. However, my last order the mirror arrived broken. I contacted customer service and they took care of getting a new mirror ordered. A very good experience. The replacement mirror arrived in good condition.
MirrorLot did everything right. The mirror is beautiful. It arrived with the box pretty well damaged by the trucking company. I opened the box up and didn’t find any damages. After I was ready to hang the mirror I found a chip in the frame that was behind the shrink wrap. MirrorLot was very gracious in making sure the chip got fixed or they would replace the mirror. Thank you MirrorLot for taking care of the problem that wasn’t MirrorLot’s issue
To begin with the customer care response was wonderful. Questions answered quickly and our samples arrived within a few days. We ordered two mirrors 37x40 with a beautiful frame. The mirrors were shipped and received within about a week. We were so excited to have received so that our Master Bathroom remodel would be complete. Unfortunately, one of the mirrors was received shattered. These mirrors were received on a late Saturday afternoon. We did not see the UPS delivery person and no request for signature was required. We brought them in after dinner but waited to open on Sunday. I reported the damage immediately per their policy of within two days of receipt. It is now Tuesdsay evening and I have had no response. I have sent emails, left voicemail and requested call back...nothing. I hope that tomorrow will yield a better result; however, I am concerned that I will be told they didn't receive the notification within the alotted time frame and we will be out one mirror. Up until this point I would have given a 5-star review and quickly told everyone just how beautiful the workmanship is and praised their customer care. At this point, I can't . I will happily update my review if this matter is addressed and we have a favorable result. Am I wrong to think that if I'm required to report damage within two days of receipt that I should expect acknowledgement of claim? I do think the company does awesome work. The mirrors are expertly made.
The oversized framed mirror I received was absolutely stunning. Customer service was responsive when I called to check on shipping status. And then scheduling the freight delivery was easy. Will definitely be ordering again when I need a custom sized mirror.
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Buy the exact size you need for a framed mirror to brighten up your home or interior design project. All of MirrorLot mirrors are custom built and framed by a team with over 30 years of experience. These large custom framed mirrors can be used as bathroom mirrors, decorative mirrors, floor mirrors, full length dressing mirrors, entry mirrors, fireplace mirrors, modern & contemporary mirrors, or just as a huge leaning wall mirror.See more
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