I rarely leave negative reviews, but this experience warrants one. The return policy is presented as simple and customer-friendly, but in reality, it felt extremely misleading. I paid $120 for the product and was informed that I would only receive $38 back (they started at $20) — and was encouraged to just keep the item instead of returning it.
The alternative was to pay out of pocket to ship it back internationally, with a warning that they couldn’t guarantee there wouldn’t be issues at customs. That puts all the financial risk on the customer.
When a company advertises easy returns but structures the process in a way that makes it financially unreasonable to actually return the product, it feels deceptive. Customers should not lose the majority of their money simply for trying a product to see if it works for them.
Based on my experience, the return process seems designed to discourage refunds rather than support customers.
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