The red jasper heart pendant arrived with a prominent crack line across the heart. The order was for Valentines Day which could not be gifted. In contacting Missoma, I received no apology apart from words indicating they will replace the item ‘since’ it was still in the warranty period. It is passed the event for which I purchased the item for. I have sought a refund and still have not received a response. I will return the broken item but not at my expense. There is no quality assurance and no personal customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Jewellery that becomes a part of you. Missoma began in 2007 when founder Marisa Hordern discovered she couldn't find fashion-forward pieces that were both long-lasting and affordable. Because they didn't exist. Now Missoma are known globally for their high-quality cult classic pieces adored by their community and celebrities alike.
