I bought a pendant light that arrived faulty. Despite providing photos, a video, and a certified electrician’s report, Misterlamp refused a refund unless I paid to return it to China—a clear breach of NZ consumer law.They claim to be NZ-certified but provide no compliance documentation, and they pretend to be NZ-based with an Auckland number, while everything ships from China. Customer service is just an AI bot, they don’t return calls, and after weeks of stalling, they stopped replying. Avoid this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
