Originally contacted them because I was disappointed the color didn't match website. After many back an forth I realized I was never gonna get my money back guaranteed as per website. They refunded me 25% of a 750$ lamp. Fast-forward to today when putting it together (was a 3 level chandelier) on the last screw the mid tier cracked!! So cheap. That's when you over look all the defects in the glass too!! Anyway contacted them again. They replied there's nothing they can do. If you ask me there's nothing they can do, ever! I will also be reaching out to consumer protection to fight against these scammers. *edit: I did contact you. You said there's nothing you can do and stopped answering! Order 2429. *edit 2: don't be fooled by the message below. They contacted be saying again there's nothing they can do. Except offer an undisclosed discount for a future purchased. Which won't happen. I don't even want my money back just replacement of broken piece!!
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