The quality of the items is decent, but several issues arose. I placed an order online for a testing set of glasses, but they arrived without proper cases. It's hard to believe that luxury brands would package their products in simple polyester bags. I chose a pair and used a promo code that seemed to be applied correctly online, but the final invoice charged me the full price. Customer service hasn't responded despite my multiple emails, and the online chat ended abruptly. Although I've ordered before, this experience makes me hesitant to return. In conclusion, everything is fine until a problem occurs.
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