Name: misterspex.de
Telephone: 03032500050
Rating: 3.6

Hexatiik96 Guest

Satisfactory Quality, Service Issues Persist

The product quality is acceptable, but there are several issues with other aspects. I ordered a set of four glasses, but they arrived without proper cases, which is surprising for luxury brands. I applied a promo code that showed up correctly online, but the final invoice reflected the full price. Customer support has been unresponsive despite numerous emails, and the online chat was abrupt and left me without resolution. Given that this isn't my first order with the service, I'm hesitant to return after this experience. In summary, everything seems fine until an issue arises.

Date of experience: Dec 29, 2025

Arda F. Guest

2 months ago

Decent Quality, But Service Lacks

The quality of the items is decent, but several issues arose. I placed an order online for a testing set of glasses, but they arrived without proper cases. It's hard to believe that luxury brands would package their products in simple polyester bags. I chose a pair and used a promo code that seemed to be applied correctly online, but the final invoice charged me the full price. Customer service hasn't responded despite my multiple emails, and the online chat ended abruptly. Although I've ordered before, this experience makes me hesitant to return. In conclusion, everything is fine until a problem occurs.

Date of experience: Dec 21, 2025

supmagie Guest

2 months ago

Fast Delivery and Great Experience

My order arrived in less than a week, which was impressively quick. The process was handled very professionally, and the glasses were packaged beautifully and securely. I'm very pleased with the quality and the overall experience. Highly recommend!

Date of experience: Dec 15, 2025

Elliot Guest

3 months ago

Significant Delay in Order

I ordered my glasses 18 days ago and still haven't received them. Initially, they sent the wrong lens measurements, which I had to return. Now it feels like I'm waiting indefinitely.

Date of experience: Nov 29, 2025

Gwyneth Guest

4 months ago

Successful Glasses Trial

The glasses trial went smoothly, and getting the lenses done was without any issues. Everything was great.

Date of experience: Oct 20, 2025

HF6 Guest

4 months ago

Misleading Delivery Times

I ordered contact lenses in mid-October, trusting their promise of quick 5–8 day delivery. The tracking indicated the parcel reached its destination, but there was no delivery attempt, and it's now being sent back. I kept waiting for updates or communication, but received nothing. I feel completely let down and misled. I thought this service was reliable, but this experience has been extremely disappointing. Contacting support is nearly impossible; there’s only a frustrating chatbot that provides generic responses.

Date of experience: Oct 15, 2025

Ernie Carter Guest

4 months ago

Quality and Timely Delivery

The quality is good, and the delivery was within the expected timeframe.

Date of experience: Oct 05, 2025

IWorshipChaos69 Guest

5 months ago

Good Pricing, Poor Service

The pricing is attractive, but the service is lacking. Delivery has been unreliable, and the interface for changing details doesn't function well.

Date of experience: Sep 30, 2025

NC82 Guest

6 months ago

Highly Professional Service

Extremely professional service with consistent updates. I would highly recommend it. The packaging was excellent, and shipping via the courier was problem-free.