I ordered contact lenses in mid-October, trusting their promise of quick 5–8 day delivery. The tracking indicated the parcel reached its destination, but there was no delivery attempt, and it's now being sent back. I kept waiting for updates or communication, but received nothing. I feel completely let down and misled. I thought this service was reliable, but this experience has been extremely disappointing. Contacting support is nearly impossible; there’s only a frustrating chatbot that provides generic responses.
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