My account was placed on hold after I attempted to cash out, despite genuinely engaging with the games for a long time. I reached out to the support team, but after five days, I received no response. On the third day, I got an email instructing me to close my ticket due to my lack of response, which was absurd since I checked both my inbox and spam and found no reply. Even after sending follow-up emails, I still haven't heard back. I'm truly disappointed with the entire experience and the poor customer service. I wouldn't recommend anyone to invest their time only to end up with nothing.
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Mistplay is the #1 loyalty platform for mobile gamers, headquartered in Montreal, Canada. The Mistplay app lets people discover games they'll love, and earn rewards for playing.
