I ordered a new black bag online with gold hardware. 2,500.00 price.I was sent a used bag, with silver hardware, there were scratches on the clasp, the leather was creased, it has been pre-used many times, Miu Miu sent me a secondhand bag, I ordered the bag in Europe on their official website, when I wanted to return the bag via DHL and tried to arrange a picked up through Miu Miu customer services they would confirm a DHL pick up date and no driver arrived, 3 days on different dates I stayed home and no pickup from DHL. I then phoned DHL directly and asked DH who told me no Miu Miu had never booked a pick up. Disgusting Customer Service, I have all the email correspondence, Miu Miu literally lied, sent me not only the wrong bag but a pre-used bag nicely wrapped in their Mui Miu box charging me the full new price online. Careful when buying from Miu Miu they are not honest. I will never ever order from Miu Miu. Customer is disgraceful, Ex Miu Miu customer Theresa Rydge.
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