Following up on my previous review from December 22, I've come across information that significantly intensifies my concerns regarding the company's practices. After finally reaching a supervisor on December 22, I learned that they encountered issues as early as December 10 and should have known that meeting the original estimated date of December 19 was highly improbable. Yet, they chose not to inform me—no email, no update on my order status (which I checked multiple times), and no warning while I could have sought alternatives for printing.
Instead, they kept this crucial information to themselves. The only reasonable assumption is that they aimed to retain my business while leaving me with no options once the truth emerged. To clarify, there was no proactive disclosure of the delay at any time. I only learned they would miss the deadline after several attempts to reach out and escalating to a supervisor—after the promised delivery date had already passed, making it too late for any alternatives.
On December 22, they offered me the option to cancel for a full refund. While this may sound reasonable, it was effectively meaningless. These were Christmas gifts, and a refund at that point ensured I would have nothing to present to my family and no chance to start anew with another printer in time for the holiday.
To make matters worse, I was informed on December 22 that they hadn’t even begun printing my order and that it wouldn’t start until 'sometime next week,' a full ten days after their own estimated delivery date—AFTER CHRISTMAS. In essence, the company sat on my order for weeks without any communication or action.
Yes, they issued a 10% refund—big deal! This hardly compensates for the stress and frustration of being left in the dark while my options dwindled, nor for the immense disappointment I will face on Christmas day!
This situation goes beyond poor service; it feels intentionally misleading and frankly unethical. Had they been transparent from the start, I could have taken steps to alleviate the issue. Instead, they withheld vital information, cornered me, and left me with no recourse while holding onto my money.
Ultimately, my Christmas was not ruined by an innocent mistake or unavoidable delay, but rather by a conscious choice not to communicate, showcasing a staggering disregard for the impact their inaction would have on me as a customer. If you're thinking about utilizing this company's services, I advise against it! Based on my experience, disappointment is not just a possibility; it’s the most likely outcome.
Claim your business profile now and gain access to all features and respond to customer reviews.
Mixam is a leading online printing platform that delivers high-quality, custom print products worldwide. We make printing fast, simple, and affordable for self-publishers, independent creators, and businesses. Our intuitive platform allows you to design, upload, and order prints with an extensive range of customisation options. Choose from a variety of exceptional paper types, bindings, and finishes to create prints that match your exact specifications. With expert knowledge and the latest printing technology, we always ensure top-tier results, whether you’re printing books, magazines, or marketing materials. We also use responsibly sourced materials and eco-friendly processes to minimise waste while maintaining the highest print quality. Our dedicated support team is always ready to assist with any questions or guidance, ensuring a smooth experience from start to finish. Join thousands of satisfied customers who choose Mixam for all their printing needs.See more
