Review Time
I made my first order in November and although the books were slightly delayed they arrived close to the estimated delivery date. I sold out of my books and made a second order December 5th for 50 additional books. They were estimated to arrive December 17th and I was very happy because I was planning to sell them at Christmas gifts. They did not arrive until January 25th after having to reach out myself and get updates about multiple delays. No real excuse for the delay as well. I missed out on many sales because of their errors. I was offered a partial refund which I have yet to receive. VERY unreliable company but good price.
I rate the customer service 5 stars. I received responses within minutes through the chat feature. The staff was incredibly helpful and addressed all my inquiries. The printing quality is generally good. I ordered a single-copy zine as a gift, and when the cover had a few minor imperfections, the customer service team promptly offered me a free reprint or a discount. Reporting the issue was very straightforward, and they responded within 1-2 business days. A couple of things to keep in mind: 1. The estimated delivery date provided may not align with what the shipping company states. I opted for standard shipping, and while the service estimated delivery by the 19th, UPS informed me I wouldn’t receive it until the 23rd. I ended up getting it on the 22nd. So, be cautious about relying too much on the estimated delivery dates given. 2. If you order a single-copy (instead of multiple zines), the packaging is less robust than for larger orders, which increases the risk of damage during shipping. You can contact customer service before your order is packed to request extra packing protection, and they will relay that to their packing team.
Following up on my previous review from December 22, I've come across information that significantly intensifies my concerns regarding the company's practices. After finally reaching a supervisor on December 22, I learned that they encountered issues as early as December 10 and should have known that meeting the original estimated date of December 19 was highly improbable. Yet, they chose not to inform me—no email, no update on my order status (which I checked multiple times), and no warning while I could have sought alternatives for printing.
Instead, they kept this crucial information to themselves. The only reasonable assumption is that they aimed to retain my business while leaving me with no options once the truth emerged. To clarify, there was no proactive disclosure of the delay at any time. I only learned they would miss the deadline after several attempts to reach out and escalating to a supervisor—after the promised delivery date had already passed, making it too late for any alternatives.
On December 22, they offered me the option to cancel for a full refund. While this may sound reasonable, it was effectively meaningless. These were Christmas gifts, and a refund at that point ensured I would have nothing to present to my family and no chance to start anew with another printer in time for the holiday.
To make matters worse, I was informed on December 22 that they hadn’t even begun printing my order and that it wouldn’t start until 'sometime next week,' a full ten days after their own estimated delivery date—AFTER CHRISTMAS. In essence, the company sat on my order for weeks without any communication or action.
Yes, they issued a 10% refund—big deal! This hardly compensates for the stress and frustration of being left in the dark while my options dwindled, nor for the immense disappointment I will face on Christmas day!
This situation goes beyond poor service; it feels intentionally misleading and frankly unethical. Had they been transparent from the start, I could have taken steps to alleviate the issue. Instead, they withheld vital information, cornered me, and left me with no recourse while holding onto my money.
Ultimately, my Christmas was not ruined by an innocent mistake or unavoidable delay, but rather by a conscious choice not to communicate, showcasing a staggering disregard for the impact their inaction would have on me as a customer. If you're thinking about utilizing this company's services, I advise against it! Based on my experience, disappointment is not just a possibility; it’s the most likely outcome.
TERRIBLE EXPERIENCE! The estimated delivery time was incorrect; I was promised it would arrive by a specific date, but it was delayed by 10 days!!!! The editing software is extremely basic, and I had to repeatedly deal with the support team due to system errors. I'm really frustrated.
This morning, I spent over an hour on the phone with a representative, and I can genuinely say it was one of the best customer service experiences I’ve ever encountered. I’ve been working for weeks on a special family photo book that I wanted to have professionally printed in time for the holidays. I designed the book using an online platform and, being completely new to the printing and file-upload process, I faced several challenges in getting everything properly transferred. The representative was incredibly patient, knowledgeable, and kind. They guided me through every step, resolved each issue as it arose, and never made me feel rushed or overwhelmed. Thanks to their dedication and expertise, my order is now fully in the pipeline and will be printed and delivered in time for the holidays — which honestly feels like a small miracle to me. I am truly grateful for the assistance I received and for the company having such outstanding individuals on their team. This experience transformed what was becoming a stressful situation into a remarkably positive one. I wouldn’t hesitate to recommend this service to anyone — and if you get the chance to work with that representative, you’re in excellent hands.
I spent over an hour on the phone with a representative this morning, and I can genuinely say it was one of the best customer service experiences I've encountered. I have been working for weeks on a special family photo book that I wanted to have printed in time for Christmas. I designed the book using my preferred software and, as a newcomer to the printing and file-upload process, I faced several challenges transferring everything correctly. The representative was remarkably patient, knowledgeable, and kind. They guided me through each step, addressed every issue as it arose, and never made me feel rushed or overwhelmed. Thanks to their dedication and expertise, my order is now in progress and will be printed and delivered on time for Christmas — which feels like a small miracle to me. I am extremely grateful for the help I received and for the outstanding support team. This experience transformed a potentially stressful situation into a highly positive one. I would recommend this service to anyone — and if you get the chance to work with the same representative, you’re in excellent hands.
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Mixam is a leading online printing platform that delivers high-quality, custom print products worldwide. We make printing fast, simple, and affordable for self-publishers, independent creators, and businesses. Our intuitive platform allows you to design, upload, and order prints with an extensive range of customisation options. Choose from a variety of exceptional paper types, bindings, and finishes to create prints that match your exact specifications. With expert knowledge and the latest printing technology, we always ensure top-tier results, whether you’re printing books, magazines, or marketing materials. We also use responsibly sourced materials and eco-friendly processes to minimise waste while maintaining the highest print quality. Our dedicated support team is always ready to assist with any questions or guidance, ensuring a smooth experience from start to finish. Join thousands of satisfied customers who choose Mixam for all their printing needs.See more
