I contacted your company at 8:33am on Thursday morning to request assistance with a broken toilet. We believed the entire system needed replacing, which was too big a job for us to handle ourselves. I explained that we had guests arriving for my son’s 18th birthday this weekend and asked specifically whether the job could be completed in time. I was assured that you could meet this timeline and that an engineer would call 30 minutes before arrival.At 9:00am, I received a call asking to confirm my number and address because incorrect details had been passed to scheduling. I confirmed everything and was told it was sorted.At 15:21, I was informed that the engineer would not be attending that day but would come the following morning. This was frustrating, but I accepted the new plan.At 10:56 the next day, I received a call saying “your husband rang us,” and that the engineer would arrive after 12pm. I am not married, and my partner has been home with me all day. Again, it turned out you had the wrong details attached to the wrong customer. I was told you couldn’t confirm anything about my appointment.A few minutes later, I received another call to apologise and was told that an engineer would arrive after 1pm.Then at 15:10, I received yet another call saying no engineer would be coming today.At this point, I was understandably frustrated. I was assured that you could help within my timeframe, but instead, I received conflicting information, multiple administrative errors, and ultimately no support. I am now left with no time to resolve this urgent issue before guests arrive.
Claim your business profile now and gain access to all features and respond to customer reviews.
Family-run plumbing, heating, electrical and drainage company. We employ our own full-time qualified engineers who live and operate locally. We pride ourselves on delivering a local and reliable service, guaranteeing all of our work, with our small office team who are on hand to support our customers and operations.
