Regrettably, I had to escalate my concerns to the ombudsman after being removed from the patient list without any explanation. Despite multiple emails to resolve the issue, I received no response, which was extremely frustrating, especially after moving my family. I want to emphasize that the dentists are excellent—professional, skilled, and genuinely caring. This feedback does not reflect their clinical work, which has always been top-notch. However, the poor handling of my case has damaged the trust built with the clinical team. On a previous occasion, I paid for a scale and polish but only received a scale due to equipment failure. No partial refund or resolution was provided, and after persistent follow-ups, I gave up. It's unfortunate that such quality clinical care is overshadowed by inadequate communication and administrative service.
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"Mk Dental & Implants" is a dental clinic at 17 Bristol Gardens, Brighton. We provide pain free dental and implant treatments.
