Review Time
Regrettably, I have had to escalate my concerns to the ombudsman after being unexpectedly removed from the patient list without any explanation. Despite my efforts to resolve this through multiple emails, I received no response, which has been incredibly frustrating and stressful, especially since I recently moved my family. I want to emphasize that the dental professionals are outstanding — they are skilled, professional, and genuinely caring. This feedback does not reflect their clinical work, which has always been commendable. Unfortunately, the management of my case has been quite poor, eroding the trust I had in the clinical team. On a prior occasion, I paid for a scale and polish but only received a scale due to equipment issues. No partial refund or resolution was provided, and after numerous follow-ups, I ultimately decided to stop pursuing it. It's truly unfortunate that such high-quality clinical care is overshadowed by ineffective communication and customer service in the administrative aspect.
Regrettably, I had to escalate my concerns to the ombudsman after being removed from the patient list without any explanation. Despite multiple emails to resolve the issue, I received no response, which was extremely frustrating, especially after moving my family. I want to emphasize that the dentists are excellent—professional, skilled, and genuinely caring. This feedback does not reflect their clinical work, which has always been top-notch. However, the poor handling of my case has damaged the trust built with the clinical team. On a previous occasion, I paid for a scale and polish but only received a scale due to equipment failure. No partial refund or resolution was provided, and after persistent follow-ups, I gave up. It's unfortunate that such quality clinical care is overshadowed by inadequate communication and administrative service.
Encountered a rude and arrogant dentist who refused to address previous dental work. It seems they lack knowledge about implant technology and may need reporting. The equipment is outdated, and the staff were the most unfriendly I've ever encountered. I would recommend steering clear of this practice.
After struggling to find an NHS dentist, I discovered this practice and couldn't be happier. From my first appointment, I felt at ease, even with my anxiety about my dental health. The hygienist was incredibly friendly and thoughtful, even bringing me a stress ball on my second visit to help with my nerves. I can't express enough gratitude for how they have transformed my dental experience and made me feel confident in my smile. Highly recommend!
My experience was horrible! The staff were rude and unhelpful, and they refused to refund my credit. I had teeth whitening booked but canceled within the proper time frame, yet I struggled for months to get my £49 back. No one responded to my inquiries, and they mishandled my account. Even when I suggested applying the credit to a hygiene appointment, they insisted I had missed multiple appointments, which were rescheduled. I felt mistreated, especially since I planned to spend significantly on future treatments. The lack of customer service is appalling, and I wouldn't recommend this practice for any private dentistry.
As a nervous patient due to past traumas, I have had a lot of work done here over the last couple of years and have always been satisfied with the outcomes. The staff are friendly and professional, and my dentist has been fantastic, providing support and advice throughout. I can confidently say this is the best dental practice I've ever been to, and I highly recommend them!
I had my first visit today and was treated by a friendly and professional dentist. I inquired about Invisalign and was offered an appointment on the same day. I was pleasantly surprised by their customer service, as I paid a refundable deposit and received a call regarding the refund without having to ask. I found their prices competitive and appreciated the clear guidance on logistics. Overall, my experience was excellent, and I felt it was important to share my positive feedback.
I would strongly recommend this dental practice. From start to finish, I've been treated with kindness and professionalism. The team has been exceptional, making sure I never felt rushed, and everything was explained clearly. This is the best dental practice I've ever visited!
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"Mk Dental & Implants" is a dental clinic at 17 Bristol Gardens, Brighton. We provide pain free dental and implant treatments.
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