Our first appointment with Dr Hadi was awful. He wanted to remove my daughter's milk teeth for no reason (every dentist we've seen since this appt has agreed with me - including other dentists at MK dental. My daughter's teeth have now fallen out naturally as expected and there were no problems with the adult teeth behind. If I had agreed with Dr Hadi, trauma would have been caused to my daughter for absolutely no reason). He also wanted to charge me privately for root canal treatment, even though I am an NHS patient. Throughout the appointment he was fussing with the computer as his nurse seemed to not know what she was doing (I don't know her name :/).I decided we wouldn't be seeing him again. The next appointment we had was with Gabi, she was lovely and I would recommend her but unfortunately she isn't there anymore.The last appointment we had we saw a dental therapist, which we weren't informed of beforehand. She was nice, she completed a filling on my older daughter and recommended treatment for me which I agreed with. I paid a deposit for the next appointment. However, after the appointment I realised I was being charged for a hygienist appointment, even though a scale and polish should be included in Band A of the NHS dental charges if it is deemed clinically necessary, which I was told it was.I cancelled the appointment.I have since requested my deposit back. A few times. This should have been received within 28 days (their own words) which would have been Friday 29th March. After chasing this with them, I was first told they hadn't received the request for my deposit refund and then when I was able to prove I had sent the form, I was told it was delayed due to the bank holiday. Fair enough, maybe, but the payment still should have been received by Wednesday 3rd April, if we're allowing two extra working days for the bank holiday weekend. I asked the receptionist on the phone to ask her manager to call me - a call I still have not received, along with my refund or any apology for the delay.
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"Mk Dental & Implants" is a dental clinic at 17 Bristol Gardens, Brighton. We provide pain free dental and implant treatments.
