The customer service is extremely poor, not due to the representatives, but the overall process. I placed an order for a sale item a month ago, and the situation only worsened from there. I received little communication except for a one-time delay notice. Customer service claimed it was a preorder—this is not what I signed up for! I was supposed to receive my item within a couple of weeks. They finally refunded my shipping, but said there was nothing else they could do. No updates or estimated delivery. This is just dishonesty. I still don’t know if I’ll ever get my item. This is ridiculous. Honesty is key; they need to learn this.
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