I highly recommend purchasing products from anyone other than MLB.com. I purchased an Astros Jersey for my fiancé for Christmas and tried to beat the holiday rush by purchasing it on November 4th. My fiancé loves the jersey but it was a bit small for her liking and I subsequently tried to exchange the jersey for a size larger. I was told that not only does MLB.com not do exchanges, I was out of the 30 day window to return it. In addition, I was told that I could not return the jersey even within the 30 days because it was a "customized" jersey. The explanation behind the jersey being "customized" is that I chose which player name to feature on the back. Not only is the 30 day policy unreasonably short especially during the holidays, the insane notion that a size medium jersey with a popular player being customized is ridiculous. My conversation with customer service consisted of a monotone woman apathetically telling me there was absolutely nothing she could do followed by an equally uncaring manager restating the same information. I suppose the only people that actually support MLB.com are the men happy that my fiancé has a smaller than preferred Jersey.
Claim your business profile now and gain access to all features and respond to customer reviews.
Check out the MLBShop.com for official MLB gear including authentic jerseys, baseball caps, baseball t-shirts, baseball memorabilia, baseball collectibles, baseball cards, baseball DVDs and women's baseball merchandise.
