I recently bought a handbag, expecting a luxurious experience. Unfortunately, it was the opposite. When I decided to return it due to dissatisfaction, I was surprised to find I'd have to pay for return shipping. Their return policy states products can be returned within 14 days, but the customer must cover return costs. Moreover, the refund does not include import fees, which is disappointing for a luxury brand. I expected a more accommodating return policy. The customer service felt dismissive, not aligning with the premium experience they promote. I regret trusting their online presence without checking their policies.
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