I am sharing my experience to help protect future customers. I placed two orders with ML Performance (Order #MLP160863 on 11/08/2025 and Order #MLP161085 on 13/08/2025). Both orders were cancelled by the company in January 2026, yet the refunds totalling £4,772.75 have still not been returned to me.
Despite repeated attempts to resolve the matter, ML Performance refused to issue the refund unless I agreed to conditions that have no basis in UK consumer law. I was also given multiple excuses, including claims that their “system was down,” which did not change their legal obligation to refund me.
Because the refund was not issued, I have reported the matter to Trading Standards, the police, and Action Fraud. The police have logged the case under reference numbers RF26020130704C and RF26020130463C. I am now taking legal action to recover the full amount owed, including statutory interest, financial losses caused by the delay, and damages for distress and inconvenience.
Since speaking out, I have discovered that many other customers report similar issues, including non‑delivery, withheld refunds, and poor communication. New people continue to come forward daily.
If you have been affected, you can join the customer support group on Facebook where many people are sharing their experiences and supporting each other:
👉 facebook groups/mlperformance
This review reflects my personal experience and the steps I have taken as a result.
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