PLEASE AVOID AT ALL COSTS GENUINELY!
I purchased some speakers for a birthday present for my brother to upgrade his car speaker system on the 19th of December 2025. I knew it was Christmas period so I allowed some time.
Now, the second week In January I thought surely they should be shipping this item now. I emailed to ask where my items were and for an updated delivery status. They emailed me back stating “ sorry you have been waiting for these items but the items you purchased was not in stock and we are waiting for the items so it will be looking around 4 week.”
After receiving this I thought fair enough and waited over 4 weeks for no update! I emailed again asking where these items were since it’s been 4 weeks. They emailed back again and said “ sorry for the inconvenience but it will be looking around another 4 weeks because these items are still not in stock.” Again I waited the 4 weeks just to be told again in March that it will be another 4 weeks but I can request a refund instead.
After, I initiated a refund on the 3rd of March to which they said would process 12-14 days time. It’s. Now Friday the 27th of March and I still have had no response and no communication or refund back!
Since then I have rang them to which I found they have blocked my number so I cannot contact them. I then rang them off my friends number to ask where my money is and they told me to wait 1 day for them to investigate. The next day I rang back to find my friends number would now no longer go through. This means they have blocked my friends number. I know this is true because I then rang them on my work phone number and to no surprise, I connected through to them.
I have now had to contact my bank to which I successfully retained my money back!
Nothing but appalling behaviour, disingenuous and unprofessional from this company. Do not order from here and look for better more reputable companies.
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