mobico.nl

Sad business practices.

I had high hopes after checking the reviews here on Trustpilot before ordering an iPhone XR...But when I opened the box, I was shocked to see the insane damage all around the frame. It looked as if the entire phone had been bounced over a gravel road a bunch of times because there were many small chunks taken out of the aluminum frame, especially on the corners! It looks terrible! And that is somehow what they call a "very good" condition...Despite the damage, I decided to try out the iPhone to see if there were any other obvious flaws with it. And yes, there were: 1; the original battery had been replaced with a third-party one, which means iOS is unable to estimate the health. 2; the display also had been replaced (which makes a lot of sense based on how spotless it is and how bad the surrounding frame looks) with a cheap one so the color balance was heavily tilted towards green.... very ugly! A stock iPhone XR display does not have that.At that point I decided to start the return process. I sent them an email on the 1st of November. It's 4 days later and no reply at all. So today I decided to call them. It took more time to wait for someone to pick up than the length of the conversation once someone did pick up.I got someone on the line who doesn't speak proper Dutch, had a very very thick foreign accent, and she gave me the usual nonsense about "damage to the chassis is included within our description of what 'very good' means". Which is absolutely disgusting in my opinion, because it wasn't just a light scratch here and there, it literally had many small chunks taken out of the aluminum all over the frame. It is obvious to me that this company is trying to bend the rules in their favor. And I know what they are trying to do: make it sound like you have no reason to complain because "I told you so".But I refused to be just pushed aside by this disgusting tactic so I had to invoke my rights as an EU Citizen -- which allows me to return the product within 14 days of purchase for ANY reason. She then proceeded to tell me that it'll cost almost 10 EUR to return the phone! So I had to remind her AGAIN: EU Consumer Protection Laws clearly state that if the consumer returns the product, all costs should be refunded, INCLUDING any fees for sending it back....And then suddenly, a "magic door" opened: she was suddenly able to give me a free return... isn't that interesting? So somehow, the people at this company think it is okay to continuously violate EU law, and when someone like me comes along to tell them my rights, they suddenly change their tune...I will NEVER buy from this company ever again.

Date of experience: Nov 01, 2025