Review Time
I am a returning customer at Mobico. Always happy with their product and service. Today was time for my new phone, of course I bought it from Mobico again. I got excellent and professional help from Shania, she understood my question well and helped to resolve it in no time. Thank you!
I am a returning customer at Mobico. Always happy with their product and service. Today was time for my new phone, of course I bought it from Mobico again. I got excellent and professional help from Shania, she understood my question well and helped to resolve it in no time. Thank you!
Do not buy here! I bought a phone and sent it back. The retour was insured and everything correctly and now I am asked to pay anyway because "I reported the return too late to Mobico" (I returned it on November 3rd, perfectly on time and since the payment was done by Klarna I did everything with Klarna even giving the details of the return). They gave me a "nice gesture" Of 100 euro and deducted it from the total, amount... Just to keep me calm... Well, little do they know that they can get a refund from DHL (said by someone who was working at DHL himself). thanks for nothing. 12.01 still no solution, what I have to do? Unbelievable. With all the phones you have and money you have, you focus on 379 Euro from me, from something that I didn't cause! You don't answer to emails. It's literally crazy, what it is happening. I want a solution!
I had high hopes after checking the reviews here on Trustpilot before ordering an iPhone XR...But when I opened the box, I was shocked to see the insane damage all around the frame. It looked as if the entire phone had been bounced over a gravel road a bunch of times because there were many small chunks taken out of the aluminum frame, especially on the corners! It looks terrible! And that is somehow what they call a "very good" condition...Despite the damage, I decided to try out the iPhone to see if there were any other obvious flaws with it. And yes, there were: 1; the original battery had been replaced with a third-party one, which means iOS is unable to estimate the health. 2; the display also had been replaced (which makes a lot of sense based on how spotless it is and how bad the surrounding frame looks) with a cheap one so the color balance was heavily tilted towards green.... very ugly! A stock iPhone XR display does not have that.At that point I decided to start the return process. I sent them an email on the 1st of November. It's 4 days later and no reply at all. So today I decided to call them. It took more time to wait for someone to pick up than the length of the conversation once someone did pick up.I got someone on the line who doesn't speak proper Dutch, had a very very thick foreign accent, and she gave me the usual nonsense about "damage to the chassis is included within our description of what 'very good' means". Which is absolutely disgusting in my opinion, because it wasn't just a light scratch here and there, it literally had many small chunks taken out of the aluminum all over the frame. It is obvious to me that this company is trying to bend the rules in their favor. And I know what they are trying to do: make it sound like you have no reason to complain because "I told you so".But I refused to be just pushed aside by this disgusting tactic so I had to invoke my rights as an EU Citizen -- which allows me to return the product within 14 days of purchase for ANY reason. She then proceeded to tell me that it'll cost almost 10 EUR to return the phone! So I had to remind her AGAIN: EU Consumer Protection Laws clearly state that if the consumer returns the product, all costs should be refunded, INCLUDING any fees for sending it back....And then suddenly, a "magic door" opened: she was suddenly able to give me a free return... isn't that interesting? So somehow, the people at this company think it is okay to continuously violate EU law, and when someone like me comes along to tell them my rights, they suddenly change their tune...I will NEVER buy from this company ever again.
I purchased an Iphone 13 Pro from Mobico. Fast shipping, was delivered in only two days. Product and quality exceeded my expectations. The refurbished product is the same as a brand new phone. I can only recommend this business. As buyer, you are in safe and comfortable hands.
I researched many other online sites before I finally chose to purchase from mobico.com. They offered a 'Like New' phone for a very reasonable price. I received my iPhone 11 the very next day. Honestly, once it comes out of the box, you can never see that this is a refurbished phone. All in all, I'm a very satisfied customer.
Claim your business profile now and gain access to all features and respond to customer reviews.
Refurbished iPhone ✓ 2 jaar garantie ✓voor 23:59 besteld volgende dag in huis ✓gratis verzend of afhalen ✓ hoogste kwaliteit ✓ruim assortiment
