Consistent misleading and contradictory advice from different representatives of the customer service team, leading to me paying the price. I'm really sorry to write another negative review, after submitting my previous scathing review just a few days ago. The problems with Free continue. The customer service team have repeatedly made mistakes, which have cost me money. Today, I saw that my bill was larger than promised. So I call the customer service number, I tell them I just followed the plain, clear advice of their colleague who was on the line the previous day*, what gives? They say "no, I apologise, my colleague was wrong." Yes, as individuals, the customer services have been generally very polite and empathetic with my repeated frustrations, but they are clearly badly run. And then when I want a refund, they say you have to send a letter, there's no number to call. I can't send a letter - I'm leaving France today... it's too late for that. And I doubt they would grant the refund anyway because I tried that the last time they stole my money, and it was flatly refused. They do not care about the customer, only money. Oh well, I have terminated my contract. When I return to France next year, I will not be using Free. Neither should you, unless you enjoy being lied to and robbed. *In short, I cancelled my contract, and the customer service lady clearly said I had to give 10 days notice, and I would be charged pro rata ONLY for these 10 days. No problem, I accept that. But then I was billed for a whole month. Not nice. Okay, it's not a huge loss, maybe 12-15 euros. But it's the fact that this now the second time I lost money unfairly because of either their mistake (in this instance) or, in the previous instance, their harsh application of technicalities without giving any leeway for an innocent mistake I made while abroad, (I didn't turn off my data for 3 days in Morocco, so some of my apps used data in the background without me realising), costing me 60 euros, which they of course refused to refund, because technically it was my fault. That's not ethical business practise...
Claim your business profile now and gain access to all features and respond to customer reviews.
Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more